阿提哈德航空近日为第2000名空中保姆举行了毕业典礼，推进了其与诺兰德学院之间的合作关系。诺兰德学院是英国境内专门从事早期教育的著名高等教育学院。

经诺兰德学院批准的培训课程可确保阿提哈德航空训练有素的机组成员在转成为空中保姆之后，能够将各自的餐旅服务专长与必要的儿童护理技能相结合，为年幼乘客提供卓越的机上看护服务。

这种定制培训课程由诺兰德学院专为阿提哈德航空培训学院而设计，可让机组成员掌握相关技能，为长途航班上的家庭乘客提供援助。

阿提哈德航空旅客体验副总裁Linda Celestino表示：“即使是最富乘机经验的旅客，带儿童飞行对他们来说也是极具挑战的；空中保姆的角色表明我们理解他们的需求，并坚定不移地致力于让父母和儿童乘客的旅程尽可能地轻松、愉悦和舒适。”

阿提哈德航空于2013年9月推出空中保姆服务，她们能够为机上父母伸出援手，在孩子们娱乐时为父母留出更多个人时间。

诺兰德学院研究、咨询与培训主管Claire Burgess自空中保姆计划启动以来一直在阿提哈德航空总部提供培训服务。她表示：“这一里程碑表明阿提哈德航空的空中保姆计划已经取得巨大成功，也证明诺兰德学院的专长能够为乘客体验持续带来积极影响。”

2016年9月，作为一系列全新“探索者”儿童活动包的一部分，阿提哈德航空推出了空中保姆工具包，以让儿童乘客在机上充分得到娱乐。工具包增进了空中保姆与孩子们之间的互动，其中包括折纸、游戏、毛绒球玩具、飞行证书、魔术工具和脸部彩绘等，而“空中保姆认证印章”用于在机上活动期间对孩子们给予奖励。

ETIHAD AIRWAYS AND NORLAND CELEBRATE THE GRADUATION OF THE 2000TH FLYING NANNY

Etihad Airways has celebrated the graduation of its 2000th Flying Nanny, continuing its relationship with Norland, the respected UK-based higher education college which specialises in ‘early years’ education.

This Norland approved training ensures that Etihad Airways’ highly trained cabin crew members who transfer to become Flying Nannies, can combine their service and hospitality expertise with an appreciation of the childcare skills required to ensure outstanding service and inflight care for the airline’s younger guests.

The bespoke training programme, devised by Norland specifically for the Etihad Airways Training Academy, provides cabin crew with the skills to support families on longhaul flights.

Linda Celestino, Etihad Airways’ Vice President Guest Experience, said: “Flying with a young family can be daunting, even for our most experienced guests, and the Flying Nanny role demonstrates our understanding of their needs and our unwavering commitment to making the journey as relaxing, entertaining and comfortable as possible – for both parent and child.”

Flying Nannies were introduced by Etihad Airways in September 2013, and are onboard to provide an extra pair of hands and to allow parents more personal time while they entertain the children.

Claire Burgess, Head of Research, Consultancy and Training at Norland, who has been delivering the training at Etihad Airways’ headquarters since the Flying Nanny initiative began, commented: “This milestone reflects how successful the Flying Nanny programme has been for Etihad Airways, and it proves that Norland’s expertise continues to make a positive impact on the passenger experience.”

In September 2016, the airline introduced a new Flying Nanny Kit as part of a new range of ‘Etihad Explorers’ children’s activity packs, to keep its younger guests occupied while onboard. The kit promotes greater interaction between nanny and child and contains an extensive range of fun items including Origami, games, pom-poms, flight certificates, tools for magic tricks and face-painting, and a ‘Flying Nanny stamp of approval’ which the nanny can use to reward children during their in-flight activities.

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