阿联酋阿布扎比–阿提哈德航空近日重申，在美国出台最新电子设备禁令之后将一如既往地为旅客提供最高水平的服务，确保将影响降到最低。
从3月25日起，由阿布扎比国际机场搭乘或转乘飞美航班的旅客不允许将体积大于一个智能电话或手机的电子设备带入客舱。
笔记本电脑、iPad类平板电脑、游戏设备、照相机和电子阅读器等设备必须放入托运行李中。医疗设备除外，可随身带上飞机。
阿提哈德航空所有飞美航班均配有移动和Wi-Fi连接，且每个座位都配备了电源端口和USB接口，乘客能够通过手机或智能电话保持网络连接。每个座位还配备有机载娱乐系统，能够提供数百小时的免费节目、国际影片、实况电视新闻和体育频道、互动游戏和音乐等，机上乘客无需笔记本或平板电脑即可在整个飞行过程中充分享受这些娱乐内容。
阿提哈德航空还就此项最新禁令向所有飞美旅客发出了电子邮件提醒。在全球各大机场的登机手续办理柜台都放置了标示牌，告知旅客将禁带电子设备打包到托运行李中。
从阿布扎比飞往美国的旅客必须在出发地点托运电子设备。由美国运输安全局发布的此项禁令不影响从美国起飞的航班。
阿提哈德航空所有飞往美国的旅客均可在阿布扎比国际机场3号航站楼的美国境外入境检查站办理通关手续，这是中东地区唯一一处此类检查站。在美国落地后，旅客可以像美国国内旅客一样进入美国，无需再次排队通关。由于加强了安检，阿提哈德航空将在美国境外入境检查站安排更多员工，为旅客提供必要援助。
为避免引起不便，我们鼓励旅客在到达阿布扎比美国境外入境检查站之前就将禁带设备放入托运行李之中。在被机场员工安全放入飞机行李舱之前，所有禁带电子设备都必须报关，并放入有填充物的密封袋中。在到达美国后这些设备将归还旅客，同时为了方便起见托运行李中的其他物品可在美国境内的最终目的地领取。
我们还提醒旅客避免携带大于允许尺寸的备用电池，因为这些物品不允许进入行李舱或客舱。
阿提哈德航空首席执行官Peter Baumgartner先生表示：“我们因最高水平的服务和高质量的体验而著称，现在我们将一如既往地致力于确保旅客在阿布扎比国际机场以及整个行程中依然能够享受到这样的服务和体验，最大程度地降低新措施所产生的影响。”
“阿提哈德航空在地面和飞机上均配备了完善的设施，旅客在整个行程中始终能够获得愉悦体验。除了出行前向旅客传达美国的新禁令之外，我们还为方便旅客通关在阿布扎比国际机场实施了诸多措施。我们与相关当局持续保持合作，提醒旅客遵守此项禁令，确保前往美国的行程畅通无阻。”
除了机上服务之外，所有客舱均提供大量数字化时尚杂志，乘客可通过智能电话登录Wi-Fly主页免费浏览这些杂志。高端舱位还为乘客准备了大量国际印刷杂志和报纸。
儿童乘客可收到装有游戏和玩具的娱乐包，空中保姆可为他们的父母提供援助。
阿布扎比国际机场为旅客提供免费Wi-Fi连接。搭乘高端舱位出行的旅客可享用阿提哈德航空贵宾休息室。起飞前时间充裕的旅客可在1号和3号航站楼付费享用阿提哈德商务舱休息室，这里配备有电脑终端、Wi-Fi、商务设施和大量报纸、商业和时尚杂志、国际美食、淋浴室和儿童游乐室等。
头等舱和商务舱乘客在3号航站楼美国境外入境检查站通关后，还可享用这里的高端贵宾休息室。
通过阿提哈德航空官网etihad.com、预订办事处或呼叫中心预订机票，旅客能够以机场折扣价购买额外行李限额。此外，阿提哈德常旅客计划白银、黄金和白金会员有资格免费享受额外行李限额。
尽管阿布扎比国际机场未被列入直飞英国航班的类似禁令中，但有可能会对飞往伦敦、曼彻斯特和爱丁堡的旅客加强安检。
目前阿提哈德航空在阿布扎比与美国六大城市之间每周运营着45班航班，包括纽约、华盛顿、芝加哥、达拉斯、洛杉矶和旧金山。
etihad airways REASSURES PASSENGERS OF SERVICE AND INFLIGHT OFFERING FOLLOWING DIRECTIVE ON us-bound flights
Abu Dhabi, UNITED ARAB EMIRATES – Etihad Airways is reassuring passengers of its highest level of service to minimise disruption following the introduction of a new US travel directive on electronic devices.
Effective March 25, passengers on all US-bound flights from, or transiting through, Abu Dhabi International Airport will not be permitted to carry electronic devices bigger than a smart phone or mobile into the aircraft cabin.
Items such as laptop computers, tablets including iPads, gaming devices, cameras and e-readers will be required to be placed in checked-in luggage. Medical devices are exempt and can be carried onboard.
All Etihad Airways’ US flights have mobile and Wi-Fi connectivity, together with power and USB points at every seat enabling guests to remain connected through their mobiles and smart phones. And with an onboard inflight entertainment system offering hundreds of hours of free programmes, international movies, live TV news and sports channels, interactive games, and music in every seat, guests are able to keep themselves busy throughout their journey without the need of a laptop or tablet.
Etihad Airways is sending email alerts to all US-bound travellers advising of the new directive. Signage is being placed at check-in desks at airports around the world where staff will inform guests to pack any prohibited electronic devices in their checked luggage.
US-bound passengers travelling via Abu Dhabi must check-in their electronic devices at the point of origin. The directive, issued by the US Transportation Security Administration, does not affect flights departing from the United States.
At Abu Dhabi International Airport, all Etihad Airways guests travelling to the United States clear US Immigration and Customs at the US Preclearance facility in Terminal 3 – the only one of its kind in the Middle East. When guests land in the US, they arrive as domestic passengers with no requirement to queue for immigration checks again. Due to the additional security measures, Etihad Airways will deploy more staff at the US Preclearance facility to provide assistance.
To avoid inconvenience, guests are encouraged to pack the prohibited items in their checked baggage prior to reaching the Preclearance facility in Abu Dhabi. Any prohibited electronic devices will have to be declared and placed in padded envelopes before being securely taken to the aircraft luggage hold by staff. Such items will be returned to guests on arrival in the US, while conveniently, other items of checked-in luggage can be collected at the final destination in the United States.
Guests are also encouraged to avoid carrying spare battery packs larger than the permitted size as these will not be allowed in either the luggage hold or the cabin.
Peter Baumgartner, Etihad Airways Chief Executive Officer, said: “We remain committed to ensuring we provide guests the highest levels of service and quality experience that we are renowned for, at Abu Dhabi International Airport and throughout their journey to minimise the impact of the new measures.
“Etihad Airways offers excellent facilities on the ground at Abu Dhabi International Airport and inflight to keep guests entertained during their journey. While we are communicating the new directive to guests before they begin their travels to the US, we are implementing a number of measures at Abu Dhabi International Airport to ease the process. We continue to work with the relevant authorities and advise guests to comply with the directive to ensure a smooth and uninterrupted journey to the United States.”
In addition to the onboard offering, all cabins have a selection of digital lifestyle magazines that can be viewed for free on a smartphone via the Wi-Fly homepage. A variety of printed international magazines and newspapers are also available for guests travelling in the premium cabins.
Children receive a kid’s pack with games and toys, and there is a Flying Nanny on board to assist parents.
At Abu Dhabi International Airport, passengers have access to free Wi-Fi. Guests travelling in the premium cabins can use Etihad Airways’ lounges. For those with sufficient time before departure, guests can pay for access to Etihad’s Business Class lounge in Terminals 1 and 3 which offer computer terminals, Wi-Fi, business facilities, and a wide selection of newspapers, business and lifestyle magazines, international cuisine, shower rooms and children’s play rooms.
First and Business Class guests are also able to use the US Premium Lounge located after the US Immigration checks at Terminal 3.
Guests are able to purchase extra baggage allowance at a discount on airport rates by booking online at etihad.com; through an Etihad Airways reservation office; or via a call centre. In addition, Silver, Gold and Platinum members of Etihad Guest, the airline’s loyalty programme, are entitled to extra free baggage allowance.
While Abu Dhabi International Airport is not listed for a similar ban related to direct flights operating to the United Kingdom, enhanced security screening is likely for guests travelling to London, Manchester and Edinburgh.
Etihad Airways operates 45 flights a week between Abu Dhabi and six cities across the United States – namely New York, Washington, Chicago, Dallas, Los Angeles and San Francisco.
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